Privacy Policy

Katwill Services Pty Ltd
ABN: 47 674 415 788
Website: https://www.katwillservices.com.au

1. Introduction

This Privacy Policy explains how Katwill Services Pty Ltd (referred to as we, us or our) collects, uses, discloses and protects your personal information when you visit our website https://www.katwillservices.com.au or otherwise interact with us.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

By using our website or providing personal information to us, you consent to this Privacy Policy.

2. What information we collect

The types of personal information we may collect include: 

• Identity data: name, business name, job title. 
• Contact data: email address, phone number, postal or business      address. 
• Business information: details about your business, services you are      interested in, and information you provide in enquiries or during our      engagement. 
• Usage and technical data: IP address, browser type, device      information, pages visited, time and date of visits, and other analytics      data collected via cookies or similar technologies. 
• Communication data: records of emails, messages, and other      communications with us. 

We generally collect personal information directly from you when you: submit a contact form on our website, email or phone us, connect with us via social media or scheduling tools, or engage us to provide services. 

3. How we use your information

We may use your personal information for the following purposes: 

• To respond to enquiries, provide quotes and communicate with you      about our services. 
• To provide, manage and improve our consulting, administration and      virtual office services. 
• To operate, maintain and improve our website, including monitoring      usage and performance. 
• To send service-related communications, updates and information you      request. 
• To send marketing communications about our services where you have      subscribed or where otherwise permitted by law (you may opt out at any      time). 
• To comply with legal obligations, resolve disputes and enforce our      agreements. 

We will only use your personal information for the purposes for which it was collected or for related purposes that you would reasonably expect, or as otherwise permitted or required by law. 

4. Cookies and website analytics

Our website may use cookies and similar technologies to collect usage and technical data.
Cookies are small files stored on your device that help us remember your preferences, understand how visitors use the site and improve website performance. 

We may use third-party analytics tools (such as Google Analytics or similar services) to help us understand website traffic and usage patterns.
You can usually choose to accept or decline cookies through your browser settings, but disabling cookies may affect your experience of the site. 

5. Disclosure of your information

We may disclose your personal information to: 

• Our staff, contractors and trusted service providers who assist us      in operating our business (for example: IT providers, CRM platforms, email      marketing tools, bookkeeping systems, and job management platforms such as      ServiceM8 or similar where relevant to your engagement). 
• Professional advisers such as lawyers, accountants and auditors      where reasonably necessary. 
• Third-party platforms we integrate with or manage on your behalf      when providing our services, such as service management or CRM systems, as      agreed with you. 
• Government authorities, regulators, law enforcement agencies or      other parties where required or authorised by law, or to protect our      rights or the rights of others. 

We do not sell or rent your personal information to third parties. 

Some of our service providers or systems may be located outside Australia or may store data in other countries; where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with Australian privacy law. 

6. Data security

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Measures may include access controls, password protection, encryption in transit or at rest where appropriate, and limiting access to personal information to people who need it to perform their work. 

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

7. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it, subject to legal and regulatory requirements. 

8. Your rights and choices

You may have the following rights in relation to your personal information, subject to certain conditions and exemptions under the Privacy Act 1988 (Cth): 

• Access: You can request access to the personal information we hold      about you. 
• Correction: You can request that we correct any inaccurate,      incomplete or out-of-date information. 
• Opt-out of marketing: You can opt out of receiving marketing      communications from us at any time by using the unsubscribe link in emails      or by contacting us directly. 
• Complaints: You can lodge a privacy complaint with us; if you are      not satisfied with our response, you may contact the Office of the      Australian Information Commissioner.

To exercise these rights, please contact us using the details in the “Contact us” section below. 

9. Third-party links and services

Our website may contain links to third-party websites or may use embedded third-party services or tools.
We are not responsible for the privacy practices or content of those third-party sites or services, and we encourage you to review their privacy policies before providing personal information. 

Where we manage or recommend third-party platforms (for example, ServiceM8, Simpro or other business tools) as part of our services, those platforms are governed by their own privacy and security practices. 

10. Children’s privacy

Our website and services are intended for business users and are not targeted at children.
We do not knowingly collect personal information from children; if you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements
The updated version will be posted on our website with the “Last updated” date revised accordingly, and your continued use of the website will indicate your acceptance of the updated policy. 

12. Contact us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us using the contact details on our website.